How to Use the Houk Consulting Autotask Client Portal

Wondering how many IT support tickets your company has open? Want to check the status of a ticket you submitted recently? You can do all this and more with the Houk Consulting client portal.

This ties in with Autotask, our ticketing system, and lets you get a better picture of what's going on with various tickets.

6 Email Formatting Tips for Better Communication

In the course of a regular business day. you probably send dozens of emails. Email has become so common that many people don't always think about what they're sending. Taking the extra time to apply proper email formatting can make you a better business communicator.

The 8 Components of Delivering Great IT Support

Have you ever wondered what a particular profession does day-to-day? Today, we're going to take a behind the scenes look at delivering great IT support. We'll discuss what we do every day to keep your IT infrastructure operating smoothly and what these practices do to bring value to your business.

BI is for small businesses too

Business Intelligence (BI) has conventionally been the preserve of big business, given the need for specialist knowledge meant hiring pricey experts was often the only way to leverage its value. But the rise of self-service BI tools has leveled the playing field, allowing small- and medium-sized businesses to get in on the game too. And […]

How to use LinkedIn to create business value

LinkedIn is a highly useful site, but many small businesses simply don’t make the most of it. The problem is that most of the information out there, that SMBs try to model, is focused on tips and strategies for larger organizations. And these strategies are simply not as effective when applied to the SMB. So […]

Boost productivity when working from home

If you think the idea of working from home sounds too good to be true, it’s not. Since the advent of the Internet, many business owners are open to the adoption of telecommuting, a strategy that allows their employees to work remotely in order to save commuting costs and time while increasing productivity. But of […]